Technician certification
LEVA Level 4
The owner-technician is a Light Electric Vehicle Association Certified Technician at Level 4 of 4.
About Sprocket Science
Personal service
for electric rides.
An owner-operated, appointment-only Chilliwack workshop built around careful diagnostics, straight answers and work you approve.
Owner-operated in Chilliwack
Why I started
Sprocket Science.
I kept seeing the same frustrating situation: someone bought an e-bike or scooter online because it fit their needs and budget, but when it needed service, the seller was far away and local support was difficult to find. They were left with an expensive machine, conflicting advice, and no clear idea of what was actually wrong.
I started Sprocket Science because choosing a direct-to-consumer, hub-drive, throttle-equipped, or less familiar brand should not mean you are on your own after the sale. This shop exists to listen first, inspect carefully, and replace uncertainty with evidence and a practical next step.
When you contact the shop, you speak directly with me—the person who assesses the machine, explains the findings, and completes the approved work. I want every customer to leave feeling heard, informed, and confident about what happens next, whether the honest answer is a repair, a referral, or that a repair would not make sense.
“You bought it to ride it—not to be left on your own when something goes wrong.”
Training and credentials
Certification that matches
the work.
Current technician credentials support the electrical-mobility work. Careful testing, clear communication, and honest boundaries still earn the trust.
Technician certification
CEBA Certified
Certified E-Bike Technician training through the Canadian Electric Bicycle Association.
Professional membership
CEBA Member
Sprocket Science maintains membership in the Canadian Electric Bicycle Association.
Credentials belong to the technician and describe training or membership. They do not imply factory authorization from every manufacturer or certify an individual customer machine.
The process
Clear work.
Clear choices.
You know what was found, what the options are and what happens next.
01
Tell us what’s wrong
Share the machine, symptoms, warning codes, and what changed.
02
We assess the machine
We review serviceability and inspect or test what is needed to find the next step.
03
You approve the next step
We explain the options clearly. Repair work begins only after you approve it.
Operating principles
How this shop
earns your trust.
Professional
Treat the rider, the machine and every repair decision with care.
Knowledgeable
Stay curious and keep learning across mechanical and electrical systems.
Transparent
Explain the evidence, the limits and the estimate in plain language.
Innovative
Use the right tools and useful records—not technology for show.
Reliable
Do what was approved, keep you informed and follow through.
Independent / Multi-brand
Bring the machine. We'll assess the system.
Serviceability depends on documentation, parts, proprietary tools, machine condition, and safety. No manufacturer authorization is implied.
Independent serviceMulti-brand assessmentHonest serviceability checksParts and documentation verified first
Local service
Based in Chilliwack.
Built for the Fraser Valley.
Sprocket Science serves riders across Chilliwack and the Fraser Valley. Exact drop-off details are provided when service is arranged.
Request servicePut it on the bench
Ready for a clearer answer?
Tell us what the machine is doing. We will review the details and reply with the most sensible next step.